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Financing & Layaway Available - Learn More
Financing & Layaway Available - Learn More

Customer Service

FAQs

Are my items eligible for a return?

New/unworn items must still have tags attached. 


Items purchased at a discount of 40% or greater can not be returned.


Custom rings, family rings, & special orders can not be returned. This applies to our online ring builder. 


Merchandise financed through Flexiti (Bogart's Jewellers Credit Card) may be exchanged onlyand not returned for a refunded


Shipping charges are non-refundable  

I purchased something online, can I return it in-store?

Yes, you can bring your items to a Bogart's location near your to see if they're eligible for a return.

Can I apply for financing online or in-store? 

Totally up to you! 

Applying Online - At checkout, select Flexiti as your payment option. Upon checking out you will be redirected to their website to apply.

In Store - Call or visit any of our locations - View locations by clicking here

When can I use my Bogart's Jewellers Card?

Upon approval you will be able to use your card* immediately! 

*Not a physical card, digital only.

What is an Appraisal?

Upon approval you will be able to use your card* immediately! 

*Not a physical card, digital only.

How do I return my purchase?

Contact our Customer Service team by emailing  headoffice@bogartsjewellers.comto initiate a return. 

You will need to provide your order number, contact details and reason for return.Items should be returned in their original packaging with the original product tags attached and with all original paperwork.

If returning by mail, all shipping return charges must be pre-paid. We cannot accept cash on delivery returns. We require that returned items are insured during delivery to safeguard against loss.

Please note: All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, minus any delivery charges, upon approval of the refund. Delivery charges are none refundable.

Store Services

What services do you offer in store?

New/unworn items must still have tags attached. 


Items purchased at a discount of 40% or greater can not be returned.


Custom rings, family rings, & special orders can not be returned. This applies to our online ring builder. 


Merchandise financed through Flexiti (Bogart's Jewellers Credit Card) may be exchanged onlyand not returned for a refunded


Shipping charges are non-refundable  

Product Info

What does Diamond Carat Weight mean?

New/unworn items must still have tags attached. 


Items purchased at a discount of 40% or greater can not be returned.


Custom rings, family rings, & special orders can not be returned. This applies to our online ring builder. 


Merchandise financed through Flexiti (Bogart's Jewellers Credit Card) may be exchanged onlyand not returned for a refunded


Shipping charges are non-refundable  

What does Diamond Color, Clarity, and cut mean?

Yes, you can bring your items to a Bogart's location near your to see if they're eligible for a return.

What does TW mean?

Yes, you can bring your items to a Bogart's location near your to see if they're eligible for a return.

What is a Diamond Certificate?

Yes, you can bring your items to a Bogart's location near your to see if they're eligible for a return.

How do I clean my jewellery?

Yes, you can bring your items to a Bogart's location near your to see if they're eligible for a return.

What is the difference between Platinum, Gold, & Silver?

Yes, you can bring your items to a Bogart's location near your to see if they're eligible for a return.

How can I find out how much my diamond is worth?

Yes, you can bring your items to a Bogart's location near your to see if they're eligible for a return.

What is the difference between Carat & Karat?

Yes, you can bring your items to a Bogart's location near your to see if they're eligible for a return.

Repairs

My jewellery needs to be fixed, what can I do?

Reach out to us, we can fix most items! Contact our support team with your repair details. Please provide as much information, along with pictures if possible to ensure we can provide the best possible solution.


Text - 1 709 753 0210 

Call - 709-739-5073 

Email - headoffice@bogartsjewellers.com


Still need help?